Meta PhysiX (“we”, “us”, or “our”) operates the Meta PhysiX mobile application and the website nisreenphysics.lk (together, the “Service”).
This Privacy Policy explains how we collect, use, store, and share information when you use our Service. By using the Service, you agree to the practices described in this Privacy Policy.
1. About Meta PhysiX
Meta PhysiX is a Physics learning platform for G.C.E. A/L students. A teacher uploads learning videos and revision/exam-related content. Students can register and watch learning materials through the mobile app.
2. Definitions
- Service: the Meta PhysiX mobile app and/or nisreenphysics.lk
- Personal Data: information that can identify you (such as name, email, phone number)
- Usage Data: technical data collected automatically when you use the Service (e.g., device info, app activity)
- Service Providers: third parties that help us provide the Service (e.g., payment processor)
3. Information We Collect
3.1 Personal Data (provided by you)
When you create an account or use the Service, we may collect:
- Name
- Email address
- Password (stored in a secure form)
- Phone number
3.2 Payment & Subscription Data
If you purchase paid access, payments are processed using a third-party payment gateway. We may receive and store payment-related information such as:
- Payment status (success/failed)
- Transaction reference/receipt details
- Subscription/plan information
3.3 Usage Data (automatic)
When you use the app, we may collect basic technical/usage information such as:
- Device type and operating system version
- App activity (screens visited, time spent, feature usage)
- Diagnostic data (crash logs, performance data)
4. What We Do NOT Collect
- GPS / Location data (we do not request or store your location)
If you use the website, it may use limited essential web technologies depending on hosting/platform needs. The statement above applies to the mobile app.
5. How We Use Your Data
We use collected information to:
- Create and manage your account
- Provide access to learning videos and revision/exam content
- Process subscriptions and confirm payments
- Provide customer support and respond to requests
- Monitor and improve app performance and stability
- Prevent fraud, abuse, and security issues
- Comply with legal obligations (if required)
6. Sharing of Your Data
We do not sell your personal information.
We may share limited information only when necessary:
- Payment processing: with the payment gateway to complete transactions
- Legal reasons: if required by law or valid legal request
- Service protection: to prevent fraud, abuse, or security threats
7. Data Retention
We keep your Personal Data as long as your account is active, or as needed to provide the Service, and as required for legal, security, or dispute-resolution reasons.
You may request deletion of your account/data by emailing: contact.metaphysixapp@gmail.com
8. Security
We use reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
You may request to:
- Access the personal information we hold about you
- Correct/update your information
- Delete your information (where applicable)
To make a request, email: contact.metaphysixapp@gmail.com
10. Children’s Privacy
Meta PhysiX is an A/L learning platform and may be used by students under 18. We do not knowingly collect unnecessary personal data beyond what is needed for account creation and access to the Service.
If a parent/guardian believes a child has provided Personal Data without permission, please contact us at contact.metaphysixapp@gmail.com and we will take appropriate steps.
11. Links to Other Sites
Our Service may contain links to third-party websites/services. We are not responsible for their privacy practices. Please review their privacy policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on this page/app. We recommend reviewing it periodically.
13. Contact Us
If you have questions about this Privacy Policy, contact: contact.metaphysixapp@gmail.com